SHIPPING & PACKAGING

We go the extra mile to keep your products safe and fresh, both during transit and after you’ve opened the packages.

Quick and efficient shipping is part of what makes Showroom great. The below applies to all orders within the US and Canada. For orders to other countries, you will not be charged shipping upon checkout since we need to quote rates manually.

Green Coffee

Green Coffee Packaging

All coffee products ship in sealed food-grade poly bags, labeled with the origin, lot name and processing method. The exact packaging depends on pack size:

2lb and 10lb: Stand-up, reclosable (zip) food-grade bags. To keep greens fresh after opening, simply reseal the zip.

33lb and 66lb: zip-tied food-grade poly bag, inside a sewn food-grade burlap sack for extra protection. To keep greens fresh after opening, twist the inner plastic liner, bend down the twist, and fasten the bend with a large clip or other clamp.  Orders to Alaska, Hawaii, Guam and Canada may arrive split up into smaller bags (***see below).

“Full Bags”  (commonly 132.28 (60kg) or 152.12 (69kg), depending on the country of origin).  These are plastic-lined (Grainpro or Ecotact) burlap sacks, in the same form as they arrive from the producing country  – an added bonus since a lot folks like to collect the various designs painted on the bags in each country.  When we ship full bags via UPS Ground we will almost always add a second burlap for added protection (note that the extra burlap is often from a different lot/country …so don’t be surprised when the outer bags says something different from what you ordered).  For full bag orders including certain countries that supply coffee in 69kg or 70kg bags (e.g. Mexico and a few others), your order will arrive in two packages: 1) the full bag with a few pounds removed (and the bag and burlap re-sealed) and 2) a small box with a few pounds in a reclosable (zip) bag in a box (this is to stay under  UPS Ground’s strict 150lb per-package maximum). Orders to Alaska, Hawaii, Guam and Canada may arrive split up into smaller bags (***see below).

To keep greens fresh after opening, twist the inner plastic liner, bend down the twist, and fasten the fold with a large clip or other clamp.

**WEIGHT LOSS ALLOWANCE/DISCLAIMER ON “FULL BAGS” (shipped to you in their original burlap/line packaging from the export origin):  Due to moisture loss between export in the growing country and the day you receive your full bags, weight of full burlap sacks may vary by 1%.  If your loss is more than 1% please contact us for a partial refund of the short weight over 1%.

***SHIPPING TO ALASKA, HAWAII, GUAM AND CANADA.  In order to offer low cost and quick shipping to our customers in Alaska, Hawaii, Guam and Canada, larger bags (33lb, 66lb and full bags) may be split up into smaller packs in order to fit into smaller boxes.

Green Coffee Shipping

Green coffee shipping rates are simple:  Any green coffee orders of 60lbs or more ship FREE within the US and Canada (excluding Northwest Territories, Nunavut and Yukon) Any green coffee orders under 60lbs ship at a low, flat rate of $6.99 in the US or flat rate of $18.99 to most of Canada (see below for more info on Canada shipping). If you’re in a rush, you can also choose to pay for Next-Day Air or 2nd-Day Air (UPS, charged at cost) during checkout.

Unless another (paid) service is chosen, all free shipping or flat-rate shipping of green coffee will ship by UPS Ground, USPS Priority Mail or LTL truck.  The exact carrier may change based on your location, but, in general here’s how most green coffee usually ships:

  • up to 16 lbs green coffee via USPS Priority Mail
  • up to 350+/- lbs green coffee via UPS Ground
  • over 350+/- lbs green coffee via UPS Ground or LTL Trucking

“Full Bags”  (commonly 132.28 (60kg) or 152.12 (69kg), depending on the country of origin).  These are plastic-lined (Grainpro or Ecotact) burlap sacks, in the same form as they arrive from the producing country  – an added bonus since a lot folks like to collect the various designs painted on the bags in each country.  When we ship full bags via UPS Ground we will always add a second burlap for added protection (note that the extra burlap is often from a different lot/country …so don’t be surprised when the outer bags says something different from what you ordered). To keep greens fresh after opening, twist the inner plastic liner, bend down the twist, and fasten the fold with a large clip or other clamp.

***SHIPPING TO ALASKA, HAWAII, GUAM AND CANADA.  In order to offer low cost and quick shipping to our customers in Alaska, Hawaii, Guam and Canada, larger bags (33lb, 66lb and full bags) may be split up into smaller packs in order to fit into smaller boxes.   Additional shipping charges will likely apply on orders to the Canadian provinces of Northwest Territories, Nunavut and Yukon; we will contact you with a rate before shipping to these provinces.

Seamless Canada shipping! Our green coffee prices and shipping rates include all customs brokerage and duties/taxes for entry into Canada.

Roasters and Supplies

Packaging

Tools and Supplies (cupping bowls, parts, etc) ship in reinforced cardboard boxes, with protection filler as needed.

Roasters ship in wood crates (Arc) or reinforced cardboard boxes (Huky).

Tools and Supplies Shipping

All tools and supplies ship free!

Tools and Supplies ship FREE via (mostly) UPS Ground or USPS Priority Mail within the US and Canada. Some small parts and books may ship via USPS First Class Mail or USPS Media Mail.  If you order any tools or supplies alongside any green coffee, the green coffee shipping rule will apply to the entire order ($6.99 flat rate for orders under 60lbs green coffee, or FREE for any orders with 60 or more pounds of green coffee).  Orders outside the US and Canada will be charged shipping at cost (we will send you a shipping quote after you place your order and you can either approve or cancel the order).

Some individual non-coffee items may require additional shipping (for example Nez du Cafe kits shipped to Canada) – such charges will be noted on the individual product pages.

Arc Roaster Shipping

Arc Roasters ship via LTL trucking or air freight. To get you the best rates and shipping speed we quote rates from over a dozen trucking companies and airlines when you place your order.  You will not be charged shipping upon checkout since we need to manually quote these rates (shipping cost will be charged to your card prior to shipment).  Arc shipping rates usually range between $200 and $450 for air freight or LTL within the US and Canada, $300-$400 for air freight to Alaska, Hawaii and Puerto Rico, and $400-$600 for air freight to Central America, The Carribean, Mexico, Colombia and Ecuador.  Shippign costs will increase for orders of multiple-barrel Arc S models.

We ship globally. For countries or regions not listed above please contact us for a quote.

Shipping of in-stock Arc Roasters takes 2-7 days to bench test and prepare the crate before shipping.  Orders of Arc models not in stock or any special orders wait until our next delivery from our factory.  If you’re in a rush and you’ve ordered an Arc not in stock or a special order, we can also ship direct from our factory via air freight (usually $800-$1,200), which usually takes 2-4 weeks between date of order and delivery.

Huky Roaster Shipping

Huky Roasters ship free within the US and Canada. We ship Huky direct from the factory, via USPS Priority Mail.  Delivery takes 2-3 weeks from date of order.

LTL Trucking

For your and the product’s safety, we always book LTL deliveries with a liftgate included.   Trucking carriers will call in advance of delivery when delivering to residential locations, however, to commercial locations the call-ahead is not guaranteed.  To book with a guaranteed call-ahead please let us know when you place your order (this may incur an extra fee depending on the carrier).

Other

How long does shipping take?

Our goal is for any orders submitted by noon EST to ship same day (excluding weekends and holidays).  Orders submitted after noon EST should ship next business day.

Transit times (from The Showroom warehouse in Brooklyn, NY) will vary depending on your location.  UPS Ground transit times can be found here (enter our zip code 11215 and choose “shipped FROM this zip code”).  LTL Trucking transit times range from 1-6 days in transit

See additional notes on Arc and Huky shipping timelines in the Arc Roaster and Huky Roaster sections above.

Note that adverse weather or other conditions may delay shipments with any carrier or shipping method, and, while we make all efforts to ship from our warehouse as soon as possible and choose the most expedient shipping method for you, unfortunately we can’t guarantee transit time of the carriers (UPS, USPS, LTL truckers, etc).

Damages and Claims

n the event that a product arrives damaged, don’t worry, we got you covered.  Please make sure to document any damage to the packaging and/or product, including written details and photos.  If possible, please note the damage to the driver and make sure to note the damage on any slip that the driver asks you to sign.

If the product was damaged during transport we will likely need to make a claim to the carrier, so the more detail you can provide us the better.

Please get in contact with us immediately after receiving a damaged package, so that we can set you up with an exchange or replacement.  Please refer to our Return Policy below for instructions on the replacement/exchange process.

Local Pickup Option (Brooklyn, NY)

During the checkout process you may notice an option for Local Pickup.  When you choose this option you’ll receive an automatic 7% discount on your entire order of green coffee or supplies products (excluding Arc Roasters and Huky Roasters) and there will be no shipping charge.

Why?  If you’re close enough to come pickup your order then we pass along the savings and, together, we reduce packaging waste and emissions from shipping.  Orders placed before noon on business days can be picked up between 3pm and 5pm same day or on the next business day. Orders placed after noon on weekdays or on weekends can be picked up between 12pm and 5pm the following weekday.  We will send you an email when the order is ready for pickup, but if you don’t receive an email we recommend you call us in advance of coming to pick up (holidays or other staffing issues may result in delays).

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, please contact us to discuss a resolution.

We do not offer returns on coffee beans as they are considered perishable. We only replace items if they are defective or damaged. Products which are deemed defective must be unused and in the same condition that you received it in order to be eligible for replacement. It must be sent in its original packaging within 30 days of purchase.

Returns

Return Process

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To exchange an item, please email customer service at orders@showroomcoffee.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, note the RMA # on or in the box, and mail your return to the following address:

Showroom Coffee
Attn: Returns
502 3RD AVE
BROOKLYN, NY 11215
United States

Return shipping charges will be paid or reimbursed by us.

Refunds

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

Cancellations/Restocking Fee

A restocking fee of 6% will apply to any orders or portions of orders cancelled, reduced or returned by the customer’s choice and not within the same business day (not before the day’s credit card batch closes). This is to cover credit card transaction costs on the charge and refund.

Exceptions

The following items cannot be returned or exchanged:

  •     Past Crop Coffees (any coffee older than one year from arrival date) or any other Discount Coffees, unless the arrival date has not been accurately represented by us in our product description

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note: Sale items are FINAL SALE and cannot be returned or exchanged.

Questions

If you have any questions concerning our return policy, please contact us at:

347-599-0053

orders@showroomcoffee.com

Table of Contents

Green Coffee

  • Packaging – Green Coffee
  • Flat-Rate and Free Shipping – Green Coffee

Roasters and Supplies

  • Packaging – Roasters and Supplies
  • Shipping – Roasters and Supplies
    • Tools and Supplies Shipping (FREE)
    • Arc Roaster Shipping (LTL, at-cost)
    • Huky Shipping (FREE)
  • LTL Trucking
  • How Long Does Shipping Take?
  • International Shipping (outside of US and Canada)
  • Damages and Claims

SHIPPING & PACKAGING

We go the extra mile to keep your products safe and fresh, both during transit and after you’ve opened the packages.

Quick and efficient shipping is part of what makes Showroom great. The below applies to all orders within the US and Canada. For orders to other countries, you will not be charged shipping upon checkout since we need to quote rates manually.

Green Coffee

Green Coffee Packaging:

All coffee products ship in sealed food-grade poly bags, labeled with the origin, lot name and processing method. The exact packaging depends on pack size:

2lb and 10lb: Stand-up, reclosable (zip) food-grade bags. To keep greens fresh after opening, simply reseal the zip.

33lb and 66lb: zip-tied food-grade poly bag, inside a sewn food-grade burlap sack for extra protection. To keep greens fresh after opening, twist the inner plastic liner, bend down the twist, and fasten the bend with a large clip or other clamp.

“Full Bags”  (commonly 132.28 (60kg) or 152.12 (69kg), depending on the country of origin).  These are plastic-lined (Grainpro or Ecotact) burlap sacks, in the same form as they arrive from the producing country  – an added bonus since a lot folks like to collect the various designs painted on the bags in each country.  When we ship full bags via UPS Ground we will always add a second burlap for added protection (note that the extra burlap is often from a different lot/country …so don’t be surprised when the outer bags says something different from what you ordered). To keep greens fresh after opening, twist the inner plastic liner, bend down the twist, and fasten the fold with a large clip or other clamp.

Green Coffee Shipping

Free and Flat-Rate Shipping on Green Coffee:

Green coffee shipping rates are simple:  Any green coffee orders of 60lbs or more ship FREE.  Any green coffee orders under 60lbs ship at a low, flat rate of $6.99.    Flat rate and free shipping applies across the US and Canada.  If you’re in a rush, you can also choose to pay for Next-Day Air or 2nd-Day Air (UPS, charged at cost) during checkout.

Unless another (paid) service is chosen, all free shipping or flat-rate shipping of green coffee will ship by UPS Ground, USPS Priority Mail or LTL truck.  The exact carrier may change based on your location, but, in general here’s how most green coffee usually ships:

  • up to 16 lbs green coffee via USPS Priority Mail
  • up to 350+/- lbs green coffee via UPS Ground
  • over 350+/- lbs green coffee via UPS Ground or LTL Trucking

Roasters and Supplies

Packaging

Tools and Supplies (cupping bowls, parts, etc) ship in reinforced cardboard boxes, with protection filler as needed.

Roasters ship in wood crates (Arc) or reinforced cardboard boxes (Huky).

Shipping 

All tools and supplies ship free!

Tools and Supplies ship FREE via UPS Ground or USPS Priority Mail. Some small parts may ship via USPS first class mail.  If you order any tools or supplies alongside any green coffee, the green coffee shipping rule will apply to the entire order ($6.99 flat rate for orders under 60lbs green coffee, or FREE for any orders with 60 or more pounds of green coffee).

Arc Roasters ship via LTL trucking. To get you the best rates and shipping speed we quote rates from over a dozen trucking companies when you place your order.  You will not be charged shipping upon checkout since we need to manually quote these rates (shipping cost will be charged to your card prior to shipment).  Arc shipping rates usually range between $175 and $400 within the US and Canada.

Shipping of in-stock Arc Roasters takes 1-4 days to bench test and prepare the crate before shipping.  Orders of Arc models not in stock or any special orders wait until our next delivery from our factory (we will notify you of the timeline upon order, and we will make sure to list general production timelines on the Arc Roasters pages).  If you’re in a rush and you’ve ordered an Arc not in stock or a special order, we can also ship direct from our factory via air freight (usually $800-$1,200), which usually takes 2-4 weeks between date of order and delivery.

Huky Roasters ship free within the US and Canada. We ship Huky direct from the factory, via USPS Priority Mail.  Delivery takes 2-3 weeks from date of order.

LTL Trucking:

For your and the product’s safety, we always book LTL deliveries with a liftgate included.   Trucking carriers will call in advance of delivery when delivering to residential locations, however, to commercial locations the call-ahead is not guaranteed.  To book with a guaranteed call-ahead please let us know when you place your order (this may incur an extra fee depending on the carrier).

How long does shipping take?

Our goal is for any orders submitted by noon EST to ship same day (excluding weekends and holidays).  Orders submitted after noon EST should ship next business day.

Transit times (from The Showroom warehouse in Brooklyn, NY) will vary depending on your location.  UPS Ground transit times can be found here (enter our zip code 11215 and choose “shipped FROM this zip code”).  LTL Trucking transit times range from 1-6 days in transit

See additional notes on Arc and Huky shipping timelines in the Arc Roaster and Huky Roaster sections above.

Note that adverse weather or other conditions may delay shipments with any carrier or shipping method, and, while we make all efforts to ship from our warehouse as soon as possible and choose the most expedient shipping method for you, unfortunately we can’t guarantee transit time of the carriers (UPS, USPS, LTL truckers, etc).

Damages and Claims

In the event that a product arrives damaged, don’t worry, we got you covered.  Please make sure to document any damage to the packaging and/or product, including written details and photos.  If possible, please note the damage to the driver and make sure to note the damage on any slip that the driver asks you to sign.

If the product was damaged during transport we will likely need to make a claim to the carrier, so the more detail you can provide us the better.

Please get in contact with us immediately after receiving a damaged package, so that we can set you up with an exchange or replacement.  Please refer to our Return Policy below for instructions on the replacement/exchange process.

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, please contact us to discuss a resolution.

We do not offer returns on coffee beans as they are considered perishable. We only replace items if they are defective or damaged. Products which are deemed defective must be unused and in the same condition that you received it in order to be eligible for replacement. It must be sent in its original packaging within 30 days of purchase.

RETURNS/CANCELLATIONS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To exchange an item, please email customer service at orders@showroomcoffee.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, note the RMA # on or in the box, and mail your return to the following address:

Showroom Coffee
Attn: Returns
502 3RD AVE
BROOKLYN, NY 11215
United States

Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

CANCELLATIONS/RESTOCKING

A restocking fee of 6% will apply to any orders or portions of orders cancelled, reduced or returned by the customers’ choice and not within the same business day (not before the day’s credit card batch closes). This is to cover credit card transaction costs on the charge and refund.

EXCEPTIONS  

The following items cannot be returned or exchanged:

  •     Past Crop Coffees (any coffee older than one year from arrival date) or any other Discount Coffees, unless the arrival date has not been accurately represented by us in our product description

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

  •        Sale items are FINAL SALE and cannot be returned or exchanged.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

347-599-0053

orders@showroomcoffee.com